Delivery Time

Products are always delivered as quickly as possible after the order confirmation is received. The delivery time depends on the shipping company you choose. 

The typical delivery time within Finland is 2-5 working days..

The delivery time outside Finland is 4-8 working days.. 

We are not responsible for delays caused by shipping companies or any inconvenience resulting from such delays.

Delivery Method

Products are delivered using the method chosen by the customer from the Evä Baits warehouse. You will receive a notification via email when the product is available for pickup or has arrived.

Our partner, Shipit Oy Ab, handles the shipment coordination, and the following delivery companies are used:

Within Finland: Posti & Matkahuolto

Outside Finland: PostNord & UPS

Delivery Payment

The shipping cost in the online store depends on the delivery method. You will see your shipping cost at the checkout after you have entered your delivery information.

Shipping Costs

Finland:

• Post package and Matkahuolto near pickup point: €5.90 (Free shipping for orders over €60). 

Sweden, Estonia, Latvia & Lithuania:

• PostNord MyPack Collect: €9.90 (For orders over €30, a delivery fee of €5 applies)

Germany, Netherlands & Belgium:

• PostNord MyPack Collect: €15.90 (For orders over €30, a delivery fee of €5 applies)

Italy, Spain, Greece & Portugal:

• UPS Standard: €18.50 (For orders over €30, a delivery fee of €5 applies)

Poland, Bulgaria, Croatia,Romania, Slovakia, Slovenia, Czech Republic & Hungary:

• UPS Standard: €19.50 (For orders over €30, a delivery fee of €5 applies)

Netherlands & Belgium:

• PostNord MyPack Collect: €15.90 (For orders over €30, a delivery fee of €5 applies)

Denmark:

• PostNord MyPack Collect: €14.90 (For orders over €30, a delivery fee of €5 applies)

Austria:

• PostNord MyPack Collect: €18.90 (For orders over €30, a delivery fee of €5 applies)

France:

• PostNord MyPack Collect: €21.50 (For orders over €30, a delivery fee of €5 applies)

Luxembourg:

• PostNord MyPack Collect: €16.00 (For orders over €30, a delivery fee of €5 applies)

If you have any questions regarding delivery, please feel free to contact our customer service at: 📧 info@evabaits.fi

Payment Service Provider

The payment service provider for international payment transactions is Paytrail Oyj (business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be displayed as the recipient of the payment on your bank statement or card invoice, and they will forward the payment to the merchant. In case of any complaints, we kindly ask you to first contact the product supplier. The payment service provider for Visa, Visa Electron, and MasterCard payments is Paytrail Oyj (business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be displayed as the recipient of the payment on your bank statement or card invoice. In case of any complaints, we kindly ask you to first contact the product supplier. 

Paytrail Oyj, y-tunnus: 2122839-7 
Innova 2 
Lutakonaukio 7 
40100 Jyväskylä 
https://www.paytrail.com/kuluttaja/tietoa-maksamisesta  

Online Payment

The payment service provider for online payment transactions is Paytrail Oyj (business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj purchases the payment transaction and forwards it to the merchant.

Payments with Visa, Visa Electron, or MasterCard

The payment service provider for international payment transactions is Paytrail Oyj (business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be displayed as the recipient of the payment on your bank statement or card invoice, and they will forward the payment to the merchant. In case of any complaints, we kindly ask you to first contact the product supplier. The payment service provider for Visa, Visa Electron, and MasterCard payments is Paytrail Oyj (business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be displayed as the recipient of the payment on your bank statement or card invoice. In case of any complaints, we kindly ask you to first contact the product supplier.

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 0207 181830
www.paytrail.com

Flexible Payment with Invoice or Installment

Jousto is the most convenient payment method for online stores, allowing you to pay with Jousto Invoice or Jousto Installment in over 4,000 Finnish online stores. With Jousto Invoice, you have 14 days of payment time (billing fee of €4.90), and with Jousto Installment, you can choose a maximum payment period of 12 months (billing fee of €4.90 and monthly interest rate of 2.42%). For more information, visit www.jousto.com.
You can receive Joustoraha for purchases up to €1000 in online stores. Joustoraha customer service is available Monday to Sunday from 7 AM to 11 PM via phone: 0800 186 186 or email: asiakaspalvelu@joustoraha.fi.

Product Inspection and Possible Defects

If the product has a manufacturing defect, please contact us immediately at: info@evabaits.fi

Returns

You can cancel your order and return the products within 14 days of the purchase. The customer is responsible for the return shipping costs. If you wish to return products, please contact our customer service: info@evabaits.fi

A binding sales contract is established once the order has been processed. The order confirmation will be sent to the customer via email. Evä Baits reserves the right to adjust prices as well as order and delivery terms on a case-by-case basis. However, the customer must always accept the terms of delivery before placing an order.

www.evabaits.fi

Elinbackanpolku 1

01740, Vantaa, Suomi

info@evabaits.fi